Terms of Service

Last modified: March 6, 2026

1. Introduction

1.1 Thank you for using Firehose! These Terms of Service (the “Terms”) are a binding agreement between you and Ahrefs Pte. Ltd. (“Ahrefs”, “we”, “us”, or “our”) (UEN No. 201227417H) of 16 Raffles Quay #33-03 Hong Leong Building Singapore 048581 (each a “Party” and collectively, the “Parties”) with respect to your use of Firehose (https://firehose.com/) and all products and services offered in connection with Firehose from time to time (collectively, “Firehose Services”).

1.2 By using or accessing Firehose Services or permitting any Authorised User to use or access Firehose Services, you agree to be bound by the Terms and our Privacy Policy which are expressly incorporated herein.

1.3 Where you, being an Authorised User or otherwise, are entering into the Terms on behalf of the owner of the Account (whether the owner is a company, organisation, individual or entity), you represent that you agree to the Terms on behalf of such owner and you warrant that you have the authority to bind the owner of the Account to the Terms. In such cases, all references to “you” will refer to the owner of the Account. If you are an Authorised User, the Terms apply to you to the extent that the Terms are applicable to Authorised Users.

1.4 We reserve the right, at our sole discretion, to amend the Terms, in whole or in part, at any time without notice and with immediate effect. The current version of the Terms can be found on https://firehose.com/terms and the last modified date may be viewed at the top of the page. By continuing to use Firehose Services, you agree to the current version of the Terms. We encourage you to review the Terms periodically. If there are material changes to the Terms, we may require you to re-accept the Terms to continue use of Firehose Services.

2. Definitions

2.1 In addition to the terms defined elsewhere herein, the following capitalised terms shall have the meaning ascribed to them in this section.

“Account”: refers to a unique account owned by you and created for you and/or your Authorised Users to access Firehose Services.
“AI Content”: refers to all information, data, content, messages, photos, videos, recordings, images, ideas and other materials generated, displayed, produced or made available for and in relation to Firehose Services with the use, support or assistance of AI Tools, including Generative AI Content as defined in Section 6 of the Terms.
“AI Tools”: refers to products, services, features, tools or functionalities of or within Firehose Services that are built on, integrated with or supported by artificial intelligence.
“Authorised User(s)”: refers to an individual who is authorised by you to use Firehose Services under your Account and/or on your behalf, including your employees, affiliates, personnel, agents, contractors or consultants.
“Content”: refers to all information, data, content, messages, photos, videos, recordings, images, ideas and other materials provided, generated or made available for and in relation to your use of Firehose Services, including AI Content.
“Subscription Period”: refers to the period which a Subscription Plan is in effect from the date you make payment for the Subscription Plan.
“Subscription Plan”: refers to a set, package or tier of products and services of or within Firehose Services for which you have access to in exchange for a payment for the Subscription Period.
“Third Party Content”: refers to all information, data, content, messages, photos, videos, recordings, images, ideas and other materials that Firehose Services collect on your behalf from Third Party Services.
“Third Party Service(s)”: refers to any third-party product, service, software, technology and/or code provided under separate terms that is used to build or support Firehose Services or is offered in conjunction with Firehose Services, including social media platforms, integration partners and open-source software.
“User Content”: refers to all information, data, search terms, prompts, messages and other materials that you and/or your Authorised Users provide to us in relation to Firehose Services (including AI Tools) or through Firehose Services to Third Party Services.

3. Interpretation

3.1 The Terms shall be governed by, construed and enforced in accordance with the laws of the Republic of Singapore, without regard to conflict of law principles.

3.2 The Terms, which incorporates our Privacy Policy, constitute the entire agreement between the Parties and supersedes all previous representations and correspondence between the Parties. We shall not be bound by any other term or condition proffered by you in any correspondence or document, regardless of whether we expressly object to such term or condition.

3.3 The Terms are in the English language, which prevails over any translations of it to other languages.

3.4 The headings and titles used in the Terms are for convenience only and shall not be considered in construing or interpreting the Terms.

3.5 The term “including” in the Terms shall be interpreted to mean “including but not limited to”.

4. Use and Conduct of Firehose Services

4.1 You agree that you are responsible for maintaining the security, confidentiality and accuracy of all details and activities of any Account, and for procuring and maintaining all resources or equipment necessary to use Firehose Services. Account credentials and authentication is managed by WorkOS (https://workos.com/) and you agree to the applicable terms and policies of WorkOS.

4.2 You agree that you are responsible for your Authorised Users’ compliance with the Terms, all activity conducted under or within your Account and all User Content, including but not limited to the accuracy and legality of the User Content.

4.3 You agree that you will not:

hide or misrepresent who you are to use Firehose Services or to breach the Terms;
use Firehose Services in violation of applicable law or for an unlawful purpose, such as to perform fraudulent activity;
modify, copy, prepare derivative works of, decompile, reverse engineer, disassemble, or reduce Firehose Services to human-readable form, or attempt to discover the source code or underlying components of models or algorithms of Firehose Services (unless legally compelled to by applicable law);
abuse, harm, interfere with or disrupt Firehose Services or its systems or security-related features, such as by introducing or transmitting worms, malware, viruses or any code of a destructive or malicious nature or by imposing an unreasonably or disproportionately large load on the infrastructure of Firehose Services;
manipulate, interfere with or disrupt the integrity, security, functionality or performance of Firehose Services or its components;
take advantage of any feature or functionality in relation to Firehose Services that a reasonable person would consider to be an obvious omission or error;
except through the software or search agents provided by Firehose Services, search, crawl, scrape or harvest data or information from Firehose Services through the use of any engine, software, tool, agent, device or mechanism;
except through the designated application programming interfaces provided by Firehose Services, use Firehose Services through an automated means;
where you use such application programming interfaces through an automated means, access Content in violation of the machine-readable instructions on our web pages such as robots.txt files that disallow crawling, training or other activities;
use Firehose Services, in any form and whether in whole or part, to develop a product or service which competes with us or any of our products and services;
use Firehose Services to violate our or others’ rights including intellectual property rights;
attempt to circumvent or bypass any functionalities, restrictions, limits or access features of Firehose Services; and/or
attempt to scan, probe or otherwise test the vulnerability of Firehose Services and its related systems.

4.4 You agree that we may access your Account as necessary to provide you with Firehose Services and any support or assistance in connection with Firehose Services. Notwithstanding the foregoing, we are not obligated to provide any support for the Services and you acknowledge that any support we do provide is offered on a best-effort basis without guarantees of response time or resolution.

4.5 You agree to use reasonable efforts to prevent any unauthorised use of Firehose Services. Upon being made aware of any unauthorised use of Firehose Services, you agree to immediately notify us at support@firehose.com, take all necessary steps to terminate the unauthorised use, and provide us with your full cooperation and assistance to terminate, rectify and/or prevent further unauthorised use.

4.6 You agree that you are solely responsible for retaining and maintaining copies of User Content and that Ahrefs has no obligation to store, extract or transfer any User Content to you under any circumstance.

4.7 Firehose Services may not be suitable for use in cases requiring critical or time-sensitive decision-making and/or guaranteed uptime or data accuracy. You agree that any and all use of Firehose Services is at your own risk that you are solely and fully responsible for your own use and taking any appropriate measures as you may deem or assess to be necessary, including evaluating and assessing the suitability of Firehose Services for your use purposes, verifying Content before any use or reliance, implementing appropriate backup or security measures and complying with all applicable law.

5. Content of Firehose Services

5.1 Content contains information or data obtained from public domain or third-party websites and sources and could include technical, typographical or photographic errors or may be inaccurate, offensive, indecent or objectionable. You agree that Ahrefs has no control over and is not responsible for Content and Content remains the sole responsibility of those who make it available. You agree to irrevocably waive any claim against us with respect to Content. You agree that Ahrefs has no obligation to monitor, update, revise, amend or verify any Content. Any reliance on any and all Content is at your own risk.

5.2 Unless expressly stated otherwise, the presence or inclusion of any link, advertisement, notice or third-party content in Content does not imply our endorsement or approval or any relationship with the third party. You agree that your use or interaction with any content, products and services from third parties are governed by their respective terms and policies.

5.3 Content may be subject to the intellectual property rights of third parties and all owners retain all rights to their respective content. You agree that you are solely responsible for ensuring that you have the necessary rights and permissions to use (including to process, host, store, transfer, display, modify, publish, distribute or create derivative works of) Content, whether in part or whole or in any form.

5.4 Without prejudice to the foregoing, we reserve the right, at our sole discretion and without liability, to monitor, screen, refuse, remove, edit, transfer or block any Content from or within Firehose Services. For the avoidance of doubt, nothing in this clause assumes our liability or responsibility over and in relation to any such Content.

6. Use and Conduct of Artificial Intelligence

6.1 Firehose Services may contain AI Tools. You agree to use AI Tools, AI Content and Generative AI Content (as defined below) in compliance with the Terms and any applicable law.

6.2 AI Tools may be built on or supported by Third Party Services. You acknowledge that your use of AI Tools, AI Content and Generative AI Content (as defined below) may also be subject to the terms and conditions, usage guidelines and/or other related agreements of such Third Party Services and you agree to be solely responsible for complying with all applicable terms.

6.3 You acknowledge and agree that:

AI Content may be incomplete, inaccurate or offensive and does not represent, in any way, any views, endorsements or affiliations of Ahrefs;
any reliance on AI Content is at your own risk;
Ahrefs disclaims all warranties, express or implied, in relation to AI Content, including any warranty that AI Content does not violate the rights of third parties or any applicable law;
all other disclaimers herein, including but not limited to the disclaimers set out in Section 8 (Disclaimer), apply to AI Content to the fullest extent as contemplated in the Terms;
you are solely responsible for your use of AI Content; and
you shall conduct human review and evaluation of AI Content before engaging in any use of AI Content.

6.4 To the extent that and only where:

you provide input to AI Tools;
you own all necessary rights, licences and permissions in the input you provide to AI Tools; and
you receive output from AI Tools based on the input you provide to AI Tools (“Generative AI Content”),

you own all rights, title and interests, if any, in and to Generative AI Content.

6.5 You agree that you shall not provide any input to AI Tools which:

contains trademarks or other materials subject to third party intellectual property rights, unless you own the necessary rights in such materials;
contains personal information, unless you own the necessary permissions to such information, including but not limited to having complied with all data protection and privacy laws applicable to such personal information;
is intended to generate output that is substantially similar to works that are subject to third party intellectual property rights, unless you own the necessary rights in such work;
is in breach of the Terms; or
is in violation of any applicable law.

6.6 Notwithstanding clause 6.4, you acknowledge and agree that:

Generative AI Content may not be unique to you;
other users of Firehose Services or AI Tools may receive output with similarity to Generative AI Content and you do not have any right, title or interest in any such output; and
Ahrefs reserves the right, at its sole discretion, to process, screen, review, remove, block or otherwise amend Generative AI Content before Generative AI Content is provided to you.

7. Use and Conduct of Third Party Services

7.1 Firehose Services may offer features or tools that enable you to connect to or otherwise use Third Party Services. By using a Third Party Service, you authorise us to receive and process all Third Party Content.

7.2 You agree that you shall collect, use and process Third Party Content in compliance with the terms and conditions applicable to it and any applicable laws, including privacy laws.

7.3 You agree that your use of any Third Party Service, including your use of User Content in relation to such Third Party Service, is governed solely by such Third Party Service’s terms and conditions, usage guidelines and/or other related agreements, and that you shall use such Third Party Service in compliance with such terms and conditions.

7.4 Ahrefs does not endorse, is not liable for, and makes no representations or warranties in relation to any and all aspects of Third Party Services and your use of Third Party Services. You acknowledge that we have no control over and are not responsible for Third Party Services. Should any Third Party Service cease or modify its provision of access, we reserve the right, at our sole discretion and without liability, to discontinue access to such Third Party Service. You agree to irrevocably waive any claim against us with respect to any Third Party Services.

8. Disclaimer

8.1 FIREHOSE SERVICES ARE WHOLLY BETA PRODUCTS PROVIDED BY AHREFS ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATIONS, WARRANTIES, GUARANTEES OR CONDITIONS OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES IN RELATION TO FIREHOSE SERVICES AND CONTENT, WHETHER STATUTORY, EXPRESS OR IMPLIED, ORAL OR WRITTEN, INCLUDING BUT NOT LIMITED TO ITS ACCURACY, UPTIME, PERFORMANCE, CURRENCY, COMPLETENESS, AVAILABILITY, RELIABILITY, CONDITION, SECURITY, VALUE, QUALITY, NON-INFRINGEMENT, NON-INTERFERENCE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THAT YOUR USE OF FIREHOSE SERVICES WILL ACHIEVE ANY INTENDED RESULT, BE CONTINUOUS, SECURE, UNINTERRUPTED, OR ERROR-FREE, OR THAT FIREHOSE SERVICES WILL BE COMPATIBLE WITH ANY SOFTWARE, SYSTEM OR OTHER SERVICE, OR THAT WE WILL UPDATE, REVISE, CORRECT OR RECTIFY ANY ERRORS OR DEFECTS WITH FIREHOSE SERVICES.

8.2 You acknowledge that Firehose Services are subject to ongoing change, experiment, development and review as part of our product and software development process and/or operate in connection with or reliance on Third Party Services. You agree that there may be errors, bugs, issues or interruptions with Firehose Services (including any paid-up functionalities) and that we have no obligation to provide notice and/or correct, update, modify, maintain or repair Firehose Services. We reserve the right, at our sole discretion and without liability to you or any third party, to modify, amend, update, or fully or partially suspend or discontinue Firehose Services or any part thereof, at any time and for any reason, temporarily or permanently, with or without notice.

9. Subscription Plans and Payments

9.1 Upon registering for an Account, you may obtain free access to some products and services.

9.2 The products and services available to you will be based on your Subscription Plan, which is billed upfront monthly or annually.

9.3 We reserve the right, at our sole discretion, to determine and amend the pricing structure for Firehose Services. Any alterations in pricing will come into effect upon renewal of your Subscription Plan and you agree for us to charge you as such. We may make unique promotional offers to select customers and unless made to you, such offers will not apply to you or the Terms.

9.4 You authorise Ahrefs to charge all sums applicable to your Subscription Plan, including all applicable taxes, to the payment method specified in your Account. Where you make payments with a credit card, you agree that we may seek pre-authorisation of your credit card for our verification purposes and you agree to recurring periodic charges according to the Subscription Period until the Subscription Plan is cancelled or terminated. In the event where such recurring periodic charges do not go through, you agree to such recurring periodic charges on any backup payment method you may indicate.

9.5 Any additional use on top of the credits or features provided under such Subscription Plan may be subject to additional charges on a pay-as-you-go basis. This will continue for any accrued pay-as-you-go usage even after the cessation of such Subscription Plan for any reason and any unused portion will expire by the stipulated timeframe without being transferred to any subsequent usage period.

9.6 Any changes to a Subscription Plan, such as an upgrade or downgrade, will only take effect after the end of the Subscription Period.

9.7 In the event of any non-payment of a Subscription Plan, you agree to pay the costs and expenses of collection of any outstanding payments including but not limited to legal costs incurred by us. We may charge interest, at our sole discretion, on any outstanding payments due to us at a reasonable rate or at a rate permitted by applicable law.

10. Cancellation, Suspension and Termination

10.1 You may cancel a Subscription Plan by contacting us at support@firehose.com. Any cancellation of a Subscription Plan will take effect at the end of the Subscription Period and the products and services available under such Subscription Plan will be available to you till the end of the Subscription Period.

10.2 Unless expressly provided for by applicable law, we have no obligation to provide refunds in any instance. You may request for a refund via email in writing to support@firehose.com for non-use. We reserve the right, at our sole discretion, to review and determine such requests.

10.3 To delete an Account, you may do so within your Account or send us a request via email in writing to support@firehose.com. You agree that our acknowledgment or confirmation of deletion of any Account is subject to the fulfilment of your payment obligations to us (whether arising out of the use of Firehose Services or any other products and services of Ahrefs) and your receipt of written confirmation from us that the Account has been deleted.

10.4 We reserve the right, at our sole discretion and determination, without liability and with immediate effect, to restrict functionality, suspend, terminate and/or delete your Subscription Plan, your Account and any Content or User Content within, your use of Firehose Services or take any legal or reporting action or any other appropriate measure (for instance, blocking your IP address) for reasons including but not limited to:

your use of Firehose Services poses a security risk to us, Firehose Services or any third party;
your use of Firehose Services may adversely impact us, our affiliates, partners or customers;
your use of Firehose Services may subject us or our affiliates to liability or breach under any applicable law;
your use of Firehose Services may be fraudulent, abusive, discriminatory or illegal;
your use of Firehose Services may disparage or devalue our reputation or goodwill;
you have not fulfilled your payment obligations to us, whether arising out of the use of Firehose Services or any other products and services of Ahrefs;
you are in breach of the Terms, including any representations and warranties within;
you become a subject of a petition in bankruptcy or any other proceeding relating to insolvency, cessation of business, liquidation or assignment for the benefit of creditors;
there has been unauthorised use of Firehose Services;
we were requested to do so by any legal or public authority under any applicable law; and/or
we are discontinuing or no longer providing Firehose Services on the same terms.

10.5 Upon termination of your use of Firehose Services, any license rights granted to you under the Terms will terminate with immediate effect and any outstanding payments due to Ahrefs shall become immediately due and payable. We may, at our sole discretion, apply the value of any remaining Subscription Period towards the fulfilment of such payments.

10.6 You may appeal our decision under this section by writing to us at support@firehose.com. All appeals are subject to review by us and may not be available in all circumstances.

11. Taxes and Fees

11.1 This section applies to any and all payments made for and in relation to Firehose Services.

11.2 All prices and charges are exclusive of taxes and fees. Where a currency other than United States Dollars is used for payment, we apply a fixed conversion rate that is updated from time to time. All payments and taxes due are calculated and determined by us at our sole discretion and we may make changes to such amounts without providing prior notice.

11.3 Where applicable and in accordance with applicable law, taxes and fees will be charged on the invoices issued by us. You are solely responsible for any applicable taxes and fees and you shall pay any additional amounts as may be required by applicable law such that the net amount received by us is equal to the total amount due and payable to us for your use of Firehose Services. Upon request, we will provide you with tax forms to reduce or eliminate the amount of any withholding or deduction for taxes in respect of payments made for your use of Firehose Services.

11.4 Where you are exempt from any taxes and fees, you shall provide us, for our review, validation and/or use, any and all appropriate documentation to substantiate as such. Where we determine, at our sole discretion, that such documentation is unavailable or invalid, we reserve the right to charge you the applicable taxes and fees.

11.5 Where taxes and fees are due from you to the tax authorities, you are solely responsible for paying such taxes and fees to the tax authorities such that the net amount received by us is equal to the total amount due and payable to us for your use of Firehose Services. You shall provide us, for our review, validation and/or use, any and all appropriate documentation to substantiate your business nature. Where we determine, at our sole discretion, that such documentation is unavailable or invalid, we reserve the right to charge you the applicable taxes and fees.

12. Confidential Information

12.1 If a Party (the “Receiving Party”) obtains access to Confidential Information (as defined below) of the other Party (the “Disclosing Party”) in connection with the negotiation or performance of any agreement in relation to Firehose Services, the Receiving Party agrees that:

the Disclosing Party shall retain ownership of the Confidential Information and the Receiving Party shall not acquire any rights therein, except to the extent provided in the Terms;
the Receiving Party shall use at least the same degree of care (but not less than reasonable care) to protect the Confidential Information from unauthorised disclosure or access that the Receiving Party uses to protect its own Confidential Information, including measures to protect against the unauthorised use, access, destruction, loss and alteration of such Confidential Information;
except with the Disclosing Party’s written consent otherwise, the Receiving Party shall use the Confidential Information only for the purposes of and as necessary to perform its obligations under the Terms; and
except as otherwise provided in the Terms, no Confidential Information shall be made available by the Receiving Party to any third party for any purpose, unless the Disclosing Party provides its written consent and the third party agrees in writing to treat Confidential Information in accordance with non-disclosure terms at least as comprehensive as those in the Terms (“Authorised Third Party”). The Receiving Party agrees to be liable for a breach of such non-disclosure terms by the Authorised Third Party.

12.2 “Confidential Information” shall refer to any information disclosed by the Disclosing Party to the Receiving Party in connection with the negotiation or performance of any agreement in relation to Firehose Services in any form which:

in the case of a tangible disclosure, the Disclosing Party affixes to such disclosure an appropriate legend or marker such as “Proprietary” or “Confidential”;
in the case of an intangible disclosure, the Disclosing Party makes a contemporaneous oral statement or delivers to the Receiving Party a written statement within seven (7) days to the effect that such disclosure is confidential; or
in the case of either a tangible or intangible disclosure, the Receiving Party should reasonably regard as Confidential Information, which may include the Disclosing Party’s business or technical information or trade secrets;

but which shall not include:

information that the Receiving Party rightfully received from a third party with the right to disclose it;
information that was previously rightfully known by the Receiving Party free of any obligation to keep it confidential;
information that was or becomes publicly known through no wrongful act of the Receiving Party; and/or
information that is independently developed by the Receiving Party without use of or reference to the Confidential Information.

12.3 Without prejudice to clause 12.1, the Receiving Party may disclose Confidential Information to its directors, officers or employees on a need-to-know basis if they agree in writing to treat Confidential Information in accordance with non-disclosure terms at least as comprehensive as those in the Terms (“Authorised Person”). The Receiving Party agrees to be liable for a breach of such non-disclosure terms by the Authorised Person.

12.4 Without prejudice to clause 12.1, the Receiving Party may disclose Confidential Information as required to comply with any laws and regulations applicable to it under the Terms or orders of governmental entities with jurisdiction over it where the Receiving Party:

provides the Disclosing Party with prior written notice sufficient to allow the Disclosing Party to seek any remedy it deems necessary or appropriate (except to the extent that the Receiving Party’s compliance with this obligation will cause it to violate any legal requirements);
where the foregoing prior written notice will cause the Receiving Party to violate any legal requirements, provides the Disclosing Party with written notice as soon as practicable and without undue delay;
discloses Confidential Information only to the extent as so required; and
uses commercially reasonable efforts to obtain confidential treatment for Confidential Information so disclosed.

13. Intellectual Property

13.1 Ahrefs retains sole ownership of all intellectual property rights in Firehose Services, including patents, trademarks, copyrights, trade secrets and any other proprietary rights inherent in Firehose Services which encompass innovations, visual interfaces, graphics, design, compilation, computer code, data, software, algorithms, products and domain names.

13.2 Other than what is expressly granted in the Terms, we do not grant you any rights, title or interest in Firehose Services. You agree to attribute such proprietary rights in any publication or distribution, where applicable.

13.3 Where Content is subject to intellectual property rights, such as Content accessible through Ahrefs, all intellectual property rights vest in their respective owners.

13.4 Subject to your complete and ongoing compliance with the Terms and the fulfilment of your payment obligations to us (whether arising out of the use of Firehose Services or any other products and services of Ahrefs), Ahrefs grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use Firehose Services.

13.5 You agree to grant us a non-exclusive, worldwide, royalty-free and fully paid-up licence to use (including to process, host, store, transfer, display, modify, publish, distribute or create derivative works of), in any form, all User Content and Generative AI Content for the purposes of providing and developing Firehose Services.

13.6 You agree to grant us a non-exclusive, worldwide, royalty-free and fully paid-up licence to use your company name and logo on our website and in any promotional materials, press releases, investor materials and other stockholder communications. You are able to withdraw your permission under this clause by email in writing to support@firehose.com.

13.7 Except and solely to the extent that such a restriction is impermissible under applicable law, you agree that you shall not engage in any use of Firehose Services, Content or User Content in violation of intellectual property rights, including but not limited to:

reproducing, duplicating, copying, selling, trading, transferring, assigning, publishing, licensing, sublicensing, or exploiting for any commercial purposes, any portion of Firehose Services, or use or access to Firehose Services or the computer code that powers Firehose Services, without our express written consent;
misrepresenting the ownership or source of Content, such as obscuring, removing, changing or falsifying any trademark, copyright, author attributions or other proprietary notice; and/or
reproducing, duplicating, copying, using or publishing any portion of Content to an infringing extent under any laws and regulations applicable to you under the Terms.

13.8 If you provide us with suggestions, ideas, or feedback about the Services (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Services without any obligation to you. You irrevocably waive any and all rights of inspection, approval or attribution or claim to compensation relating to any use of such comments or feedback.

13.9 If you believe that there has been infringement of your intellectual property rights in relation to any use of Firehose Services, please notify us via email in writing to support@firehose.com. You understand that we may require your cooperation to investigate the alleged infringement, including but not limited to the provision of further information on the alleged infringement in a specified format.

14. Data Privacy

14.1 You agree to our collection and processing of your information in line with the Terms and our Privacy Policy as you use Firehose Services. Such information will include:

data collected automatically and/or in connection with the use of cookies and similar technologies;
information provided voluntarily as you use Firehose Services, including User Content; and
information from Third Party Services when you connect to and/or use Third Party Services, whether as part of or through Firehose Services.

14.2 You agree to our use of Stripe (https://stripe.com/), third-party payment processor, to process payments made for and in relation to Firehose Services. By submitting payment information such as your credit card details to us, you authorise the third-party payment processor to store such information and/or charge you as appropriate until your Account is deleted. You agree to keep any payment information current and accurate and you agree that your payments for Firehose Services is subject to the terms and policies of Stripe.

14.3 You agree that we may use User Content for our business and/or operating purposes and that such use is to provide you with Firehose Services, including to compile, develop and publish usage and performance information, train our machine learning models and/or AI Tools and operate, improve, develop, support and evolve Firehose Services.

14.4 Without prejudice to Section 13 (Intellectual Property), Ahrefs owns all rights, title and/or interest in all anonymised, de-identified and/or aggregated User Content and any data derived therefrom and where Ahrefs does not own such rights, title and/or interest, you permanently assign to Ahrefs all such rights, title and/or interest. You waive any and all rights of inspection, approval or attribution or claim to compensation relating to any use of such data.

14.5 All information in relation to your use of Firehose Services is collected and processed in accordance with our Privacy Policy. For more details on our processing of information and how you may exercise your rights to your information, please refer to our Privacy Policy.

15. Representations and Warranties

15.1 You hereby represent and warrant that:

you are at all times in compliance with any and all laws and regulations of any jurisdiction that may be applicable to you (including export control, sanctions and privacy laws) in respect of all activities conducted in relation to your use and conduct of Firehose Services;
the creation of any Account was completed by a human and the information used to create any Account is accurate, complete and rightfully yours to use and you will maintain it as such at all times;
where you and/or your Authorised Users are individuals, you and the Authorised Users are at least 18 years old or where you and/or your Authorised Users are individuals below 18 years old but at least 13 years old, you and the Authorised Users have permission from a parent or guardian who will be liable for the use of Firehose Services, including any financial transactions or obligations incurred through such use;
you have all the relevant rights and permissions to enter into the Terms and use Firehose Services;
you are not in violation of any laws, regulations and/or intellectual property rights or will cause Ahrefs to be in violation of such laws, regulations and/or intellectual property rights in respect of all User Content; and
you have all the relevant rights and permissions to assign to Ahrefs all rights, title and/or interest and to grant to Ahrefs the licences set out in the Terms.

16. Limitation of Liability

16.1 To the maximum extent permissible under applicable law, Ahrefs and its affiliates, officers, directors, employees or agents shall not, whether in contract, tort or otherwise, be liable for any indirect, incidental, special, consequential, punitive or exemplary losses or damages of any kind whatsoever, including any and all loss of profit or revenue, loss of use of products or services, cost of capital, financial losses, interruption to business, loss of business opportunity, loss of reputation, loss of contract, loss of data or information, failure to meet contractual commitments or deadlines, downtime costs, increased expense of operation and/or loss of or corruption of any data, whether it be arising from the Terms, your use or inability to use Firehose Services, and/or the combination of Firehose Services with any Third Party Services or other networks or systems.

16.2 Notwithstanding any clause to the contrary in the Terms and to the maximum extent permissible under applicable law, you agree that our total aggregated liability arising out of or in connection with the Terms, including for any implied warranties, is limited to the amount of moneys actually received by us from you to use Firehose Services during the 12 months preceding the event giving rise to the liability.

16.3 The liability of Ahrefs under the Terms shall not, in any event, apply to, limit or offset any payment obligations due to Ahrefs, whether arising out of the use of Firehose Services or any other products and services of and in connection with Ahrefs.

16.4 You agree that where you are in breach of the Terms, monetary damages may not be an adequate remedy and we shall be entitled, at law or in equity, to any and all remedies or relief in respect of such breach that may be available under applicable law.

16.5 You agree that the limitations in this Section 16 (Limitation of Liability) reflect a reasonable allocation of risk between the parties and are a fundamental basis of our agreement. We would not provide Firehose Services without these limitations.

17. Indemnification by you

17.1 To the maximum extent permissible under applicable law, you agree to defend, indemnify, hold harmless, release and/or discharge (where applicable), Ahrefs, its owner(s), subsidiaries, affiliates, assigns, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees, from and against any and all alleged and/or actual claims, actions, lawsuits, proceedings, loss of profit or revenue, loss of reputation, damages, penalties, demands, losses, expenses, fees (including reasonable attorney fees), costs, or liabilities of any kind or nature whatsoever (including but not limited to breach of any laws or regulations and/or infringement of any rights) incurred in connection with and/or arising out of:

your or your Authorised Users’ use of Firehose Services;
any User Content;
your or your Authorised Users’ breach of the Terms;
your or your Authorised Users’ infringement or alleged infringement of any intellectual property right or violation of any applicable law; and
the breach by an Authorised Third Party or Authorised Person of any non-disclosure terms which Confidential Information shall be subject to pursuant to the Terms.

17.2 Ahrefs reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with Ahrefs in connection therewith. Where we decide not to assume defence and control over the matter, you shall take all action necessary to defend the matter, provided that you may not confess any judgment, admit any liability, take any other action materially prejudicial to the defence or impose any obligations on us without our prior written consent.

18. Dispute Resolution

18.1 Parties agree to make their best efforts to resolve any dispute informally through discussion or negotiation talks prior to filing any claim.

18.2 Where the foregoing fails, Parties agree and submit to the exclusive jurisdiction of the following:

the courts of Singapore or any court with proper jurisdiction, where the action is initiated by you; and
your local courts of where you are located, where the action is initiated by Ahrefs.

18.3 Parties agree to resolve any and all disputes in connection with and/or arising out of the Terms on an individual basis and not as part of a class, representative or consolidated action.

18.4 If any of the provisions of the Terms are held to be invalid, unenforceable or illegal by a court or arbitrator of competent jurisdiction, such provision shall, at our discretion, be either replaced with an enforceable provision that most nearly achieves the intended effect of the unenforceable provision or be limited to the minimum extent, such that the remaining portions of the Terms will remain in full force and effect.

19. Miscellaneous

19.1 Your obligations under any clauses in the Terms which by their nature or sense are intended to survive beyond the termination or expiration of the Terms, including those under Sections 10, 12, 13, 17 and 18, shall survive as such.

19.2 Ahrefs shall not be responsible to you or any other party for any delay in performance or non-performance due to any cause which is beyond the reasonable control of Ahrefs (including but not limited to acts of God, industrial action or labour disputes, civil unrest, government actions or regulations, telecommunication or utility failures, epidemic, quarantine restrictions, change in law, war or threats of war, terrorism or embargo). If the period of delay or non-performance continues for 30 days, Ahrefs at its sole and absolute discretion may terminate the Agreement by giving 10 days’ written notice to you which shall take effect only if the circumstance delaying or preventing performance exist at the expiry of that notice period.

19.3 You shall not assign or transfer any rights or obligations under the Terms to any party without our express written consent. We may assign the Terms without your consent to a successor (including a successor by way of merger, acquisition, sale of assets or operation of law) where the successor agrees to assume and fulfill our obligations under the Terms. The Terms shall bind and inure to the benefit of the Parties and their successors and assigns.

19.4 The waiver by Ahrefs of any term or right set out in the Terms shall not be deemed a further or continuing waiver of any other term or right.

19.5 The delay or omission by either Party to enforce or exercise any terms or right pursuant to the Terms will not impair any such terms or right nor be construed to be a waiver thereof and will in no way affect the other Party’s right to enforce it.

19.6 A person who is not a party to the Terms shall have no right under the Contracts (Rights of Third Parties) Act 2001 for the time being in force, to enforce any of the covenants, terms or conditions of the Terms.

19.7 The Parties are independent contractors. Unless expressly stated otherwise, no partnership, joint venture, employment or agency relationship exists between the Parties as a result of the Terms and neither Party shall have any power or right to bind the other Party.

19.8 Unless expressly stated otherwise in the Terms, all notices under or in connection with the Terms shall be sent via email to support@firehose.com.

19.9 We may pass notice to you by placing a banner notice on our website or platform, or by reaching you or your Authorised Users through your Account or contact information provided within your Account. You agree that you are responsible for keeping the information used to create your Account up-to-date in order to receive such notice from us.